Privacy Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

1. Introduction

ABRESA Brothers PTY Ltd, trading as ABRESA Group (ABN: 75673664607), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email, phone, address)
• Business information (company name, role, industry)
• Service requirements and project specifications
• Payment and billing information
• Communications with our team

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Website usage patterns and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing ICT services and support
• Processing quotes and service requests
• Project management and implementation
• Customer communication and support
• Billing and payment processing
• Website improvement and analytics
• Legal compliance and security
• Marketing communications (with consent)

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in our operations (cloud hosting, payment processing, analytics)
• Business Partners: Technology vendors and implementation partners when necessary for service delivery
• Legal Authorities: When required by law or to protect our rights and safety
• Professional Advisors: Lawyers, accountants, and other professional service providers

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure hosting infrastructure (Cloudflare)
• Access controls and authentication
• Regular security assessments and updates
• Staff training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Generally:

• Client records: 7 years after service completion
• Financial records: 7 years (ATO requirements)
• Website analytics: 26 months
• Marketing communications: Until you unsubscribe

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Make a complaint about our handling of your information

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and analyze website usage. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

9. Third-Party Services

Our website and services integrate with third-party platforms including:

• Cloudflare (hosting and security)
• Google Analytics (website analytics)
• Microsoft 365 (business operations)
• Payment processors (invoicing and payments)

These services have their own privacy policies and data handling practices.

10. International Transfers

Some of our service providers may store or process data outside of Australia. We ensure appropriate safeguards are in place for international data transfers in compliance with Australian privacy laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

13. Complaints

If you believe we have breached your privacy, you can make a complaint to us using the contact details above. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.